Where is your furniture made?
All our furniture is made in our Los Angeles factory and some of our special work such as metal fabricators is also in the Los Angeles area.
What is your ordering process and how does it work?
It a Very simple, select your item, style, size, material, stain etc. then request a quote. Allow 24-48 hours for our team members to review your request and provide quotes.
When you are ready to place an order we request a 50% advance deposit with confirmed order and balance on completion/delivery.
Delivery services are available at an additional charge depending on distance and delivery conditions.
All customer orders are built to your exact specifications, orders may not be cancelled once payment has been made.
Please note that it is the responsibility of the customer to order furniture in the correct size by first measuring all the doorways, corridors, stairways and elevator cabins.
We do not accept responsibility for custom furniture that does not fit into your home and deliveries cannot be refused on these grounds.
Can I order my own design furniture?
Absolutely Yes! Just share the details and design and our team will assist you with sizing and other details as per your space and provide you with a quote at absolutely no cost to you.
Can I provide my own fabric/leather?
You a More than welcome to provide your own material for upholstery although we charge a small fee of $150.00 for handling.
How long does it take to receive my order?
Lead time for a custom furniture order is 8-12 weeks plus delivery and transit. Highly customised furniture may take longer. Covid related backlogs are still in place if applied to certain orders, we will inform you accordingly.
Where do you ship?
Shipping is available to all 48 states except Alaska & Hawaii. Please inquire about delivery charges for your destination.
Can your delivery team remove existing furniture?
Sorry, we are not able to remove your existing furniture.
Can I trust the quality?
Highly concerned question! We have been designing and manufacturing custom furniture for over 20 years for customers, including a long list of high-end residential designers. Our quality control and inspections on each piece of furniture go through a strict passing process before shipping out of our factory. Thousands of pieces have been delivered to satisfied customers. We believe it’s the quality that keeps us in business and that matters the most.
Can any sofa fit sleeper in it?
Yes! But you have to remember some sofas with curves and high legs may not be suitable since the mechanism of the sleeper can only be held 1-2 inches above the ground and also the headboard side of the mechanism also needs hollow space up to 7-8 inches to fit in. However, in some cases, sofa designs can be modified to better serve your need for the sleeper to fit in.
What kind of foam densities and options are available?
We offer high resistance foam core in medium, medium-firm and firm densities.
We also offer feather and down sleeve envelopes for sink-in comfort over a foam core.
Trillium envelope sleeves are also available as a feather and down alternative, if you are allergic to animal material used in feathers down sleeves provide the same comfort level as down made of high-grade poly fibre.
What if my order arrives damaged?
Each furniture piece passes strict inspection before it leaves our factory. Deliveries must be thoroughly unwrapped and inspected by the receiver before signing off on any delivery papers or allowing the driver to leave. Any transit damage discovered after the fact that is not noted in writing on the bill of lading may preclude a damage claim. While transit damage sometimes occurs, proper documentation is critical in helping us file a damage claim on your behalf. Whether it stays with you or goes back with the driver, we will always work with you to correct the issue and make necessary repairs.
What is your return policy?
In the rare event that you wish to return any undamaged, unworn furniture item, we will help you with the process.
Our delivery drivers do not handle returns. They require separate arrangements with advance approval, special return instructions and a return authorization number.
Email us with your order number to request a return authorization.
Since all furniture is custom made to your exact specifications, we must charge a 50% re-stocking fee on all returns.
Customers are responsible for all return shipping charges and must request our return authorization and instructions before commencing a return.
It is the responsibility of the customer to order furniture incorrect sizes by first measuring all doorways, corridors, stairways and elevator cabins.
We do not accept the responsibility for the custom furniture that does not fit your home and deliveries cannot be refused on these grounds.
If delivery is refused, we do not assume any financial responsibility or otherwise and make no guarantees about the outcome.
How do I get quotes?
Simply select the ‘request quote’ tab on the website and submit your request. Allow 24-48 hours for a team member to review your request and provide a quote or fill out the inquiry form from the contact us link for the same.
Can you send someone to my house for actual measurements and suggestions?
We do offer home appointments for the Los Angeles and Orange County areas free of cost to you and gladly like to assist you with in house consultation with no obligation.
Can I order fabric swatches?
Yes, you can order fabric swatches for up to 2 free however shipping fee applies.